Customer support
Contact Us
Connecktor is a platform for creators to offer paid one-to-one video sessions to their followers. It is operated by Elvora AI Technology. Contact us for help with a booking, payment, refund or creator account.
Last updated 2 October 2026
Booking and payment support
Email [email protected]. Include your booking reference, the email used for your booking, and a description of the issue. If your question concerns a payment or refund, include the payment reference when available.
Your booking link shows the latest session, payment and refund status. Please do not email card details, passwords or one-time codes.
Cancellations and refunds
See our Refunds and Cancellations policy for the six-hour cancellation deadline, attendance rules, refund amounts and processing timelines. Contact support if a refund has not arrived after the stated processing period.
Business and grievances
Platform: Connecktor. Operator: Elvora AI Technology. Website: www.connecktor.com.
For a privacy or content grievance, contact the Grievance Officer, Connecktor at [email protected]. We acknowledge grievances within 24 hours and resolve them within 15 days.