Terms and Conditions

Connecktor is a platform that lets creators publish a booking page and sell paid one-to-one video calls, and lets their followers (“guests”) book and pay for them. We provide the booking page, payment collection and the video room. The session itself — its content and any advice given — is between the creator and the guest. We are an intermediary under the Information Technology Act, 2000.

• You must be at least 18 years old.
• The information you give us must be true and your own. You may not impersonate anyone.
• Creators must be able to receive payouts to an Indian bank account in their own name.
• You may not use Connecktor if we have previously suspended or banned you.

• Each creator chooses the session lengths they offer, their prices in Indian Rupees (INR), and their availability. Followers see the full session price on that creator’s booking page and before paying. Supported session lengths are 15, 30, 45 and 60 minutes, within the platform’s supported price limits. See platform pricing and services.
• Payments are currently processed by Cashfree. A booking is confirmed only when the payment succeeds.
• Creating and publishing a creator page is free, with no setup fee or monthly subscription. Connecktor retains a 10% platform commission on completed paid sessions; the creator receives the remaining 90%.
• Eligible creator earnings are paid by Connecktor through bank transfer each Sunday at 10:00 AM IST, after a two-day period following session resolution. Customer refunds that are owed are paid in the same Sunday run, to the original payment method. Bank processing time applies. An unresolved attendance decision, refund obligation or bank-account review holds the affected earnings. A paid status is recorded after bank confirmation. Creators can inspect amounts, status and bank references in their payout statement.
• Either the creator or the customer may cancel at least six hours before the scheduled start. A paid cancellation returns the full payment to the customer, with no commission or creator payout. Cancellation is disabled during the final six hours and after the session starts.
• Creator joins, customer misses: no customer refund, 90% creator payout, 10% commission retained. Customer joins, creator misses: 100% refund, no commission or creator payout. Neither joins: 90% refund to the customer, 10% commission retained, no creator payout. One free reschedule is allowed when requested at least 12 hours ahead. See the refunds and cancellations policy.
• Creators must not ask guests to pay outside Connecktor for a session booked through it.

• Turn up for the calls you accept, on time.
• Describe your sessions honestly, and deliver what your page offers.
• Advice about money, health, law or anything else regulated is your own. It must be lawful. If your field requires a licence or registration, you must hold it. Connecktor does not check or endorse any creator’s advice.
• You are responsible for any tax on your earnings.

• Join on time, and treat the creator with respect.
• Share only information you are happy for the creator to see. Do not share another person’s personal data without their consent.

The following are strictly prohibited anywhere on Connecktor: in profiles and page text, in booking questions, in chat messages and images, and in anything said, shown or done during a video call.

Sexual and adult content. Connecktor is not for adult content or services of any kind. This includes:

• pornography, nudity, and sexually explicit or obscene material or acts;
• sexual services, sexual chat, “companionship”, escort or dating services, and any solicitation for them;
• sharing or threatening to share intimate images of anyone without their consent, and recording or photographing anyone without their consent.

Child sexual abuse material. Any content that sexualises or exploits a person under 18 is prohibited without exception. We have zero tolerance for it and we report it.

Other illegal content and conduct, including anything that breaks Indian law, such as:

• fraud, scams, phishing, pyramid or Ponzi schemes, and fake investment or “guaranteed returns” offers;
• the sale or promotion of drugs, weapons, wildlife products, or any other illegal goods or services;
• gambling, betting and money laundering;
• harassment, threats, stalking, and hate speech against anyone for their religion, caste, race, gender, sexual orientation, disability or origin;
• content that promotes terrorism, violence, self-harm or suicide;
• impersonation, defamation, and infringing anyone’s copyright, trademark or other rights;
• malware, hacking, or any attempt to break into or misuse Connecktor or another user’s account;
• anything else prohibited by the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Bharatiya Nyaya Sanhita, 2023, the Protection of Children from Sexual Offences Act, 2012, or any other law in force in India.

We treat breaches of section 6 as serious, and act without warning. Depending on the breach, we will do any or all of the following:

• Remove the content immediately and end any call in progress.
• Suspend the account at once, without notice, while we investigate.
• Permanently ban the account, and any other account, payout account or device we link to the same person. A banned person may not create a new account.
• Cancel upcoming bookings and refund the guests in full.
• Withhold payouts connected to the breach, and use them to refund guests and cover losses, to the extent the law allows.
• Preserve records of the content and the account, and report them to law enforcement. Content involving a child is always reported to the authorities, including through the National Cyber Crime Reporting Portal.
• Cooperate fully with police and government agencies, and take legal action to recover our losses.

For sexual content involving a child, or content showing someone without their consent, there is no second chance: the account is banned permanently and reported.

A guest who behaves this way on a call forfeits the booking, with no refund, and is banned from booking again. A creator may end such a call at once.

If you see anything that breaks these rules, email [email protected] with the subject “Report”, the creator’s page link or the booking reference, and what happened. We acknowledge reports within 24 hours. We act on reports of intimate images shared without consent within 24 hours, and on other reports as quickly as we can and always within 15 days.

If someone is in immediate danger, call 112. To report cyber crime, call 1930 or visit cybercrime.gov.in.

Connecktor does not record calls. Neither side may record, screenshot or share a call, or anything shown in it, without the other’s clear consent.

We may change, suspend or end any part of the service. We may refuse or remove any page or content we reasonably believe breaks these terms or the law. The Connecktor name, logo and site belong to us. Creators keep the rights to their own content and give us permission to display it to run the service.

The service is provided “as is”. We are not responsible for what is said or done in a session, or for any advice given in one. To the fullest extent the law allows, our total liability to you for any claim is limited to the amount you paid or received through Connecktor in the three months before the claim. Nothing in these terms limits any liability that cannot be limited by law.

You agree to compensate us for any loss we suffer because you broke these terms or the law.

You can close your account at any time by writing to us. We can suspend or close it as described in section 7, or if you otherwise break these terms. Sections 6, 7, 11 and 13 continue to apply after an account is closed.

These terms are governed by the laws of India. Any dispute will be decided by the courts of India. Before going to court, please write to us — most problems can be sorted out quickly.

We may update these terms. The date at the top shows the latest version. If a change is significant, we will tell creators by email before it takes effect. Using Connecktor after a change means you accept it.

Questions, complaints and grievances go to our Grievance Officer, Connecktor at [email protected]. Our privacy policy explains how we handle personal data.