Booking protection
Refunds and Cancellations
This policy applies to every creator and customer booking a paid one-to-one video session through Connecktor. The creator sets the session price; refunds, creator payouts and commission follow the rules below.
Creating and publishing a creator page is free, with no setup fee or monthly subscription. Connecktor retains a 10% platform commission on completed paid sessions; the creator receives the remaining 90%.
Creator joins, customer misses
If the creator joins within 10 minutes of the scheduled start time but the customer does not, the customer receives no refund. The creator receives 90% of the session price and Connecktor keeps the 10% commission.
No customer refund · 90% creator payout · 10% commission
Customer joins, creator misses
If the customer joins within 10 minutes of the scheduled start time but the creator does not, the customer receives a full refund to the original payment method. No commission is retained and the creator receives no payout.
100% customer refund · no commission
Neither joins
If neither the creator nor the customer joins within 10 minutes of the scheduled start time, the customer receives a 90% refund to the original payment method. Connecktor keeps the 10% commission. The creator receives no payout.
90% customer refund · 10% commission
Connecktor checks attendance with the video provider and decides the applicable creator payout or refund automatically. If attendance cannot be verified, payment stays held while checks continue. A missing record is not treated as proof that neither person joined.
Cancellation and full refunds
Either the creator or the customer may cancel at least six hours before the scheduled start. A paid cancellation returns the full payment to the customer, with no commission or creator payout. Cancellation is disabled during the final six hours and after the session starts.
Need to reschedule?
Use the manage-booking link in your confirmation email at least 12 hours before the call. One reschedule is free, subject to creator availability.
Refund processing and support
An eligible paid cancellation is owed a full refund the moment it is made. Missed-call refunds, when eligible under the rules above, are owed once attendance is verified. Connecktor pays every refund that is owed in a weekly refund run every Sunday at 10:00 AM IST, to the original payment method; your bank may then take 5–7 business days to show it. Your booking page shows whether a refund is scheduled or completed. A completed refund means it has left Connecktor, not that your bank has credited it yet.
If a refund has not arrived after this period, email [email protected] with your booking and payment references. See Contact Us for support details.
Completed sessions attended by both parties are paid services. A refund is not automatically issued for an attended session; contact support if there was a service or payment problem. Expired unpaid bookings have no payment to refund. Contact support if a payment appears more than once.
Last updated: 4 October 2026. Refunds are paid every Sunday; your bank may take a further 5–7 business days depending on the payment method.